IPS provides quality technical services that you can rely on. Achieving optimum product efficiency requires a combination of world-class technical support, application expertise, and leveraging of technology. Any issues or questions involving IPS products that arise during your business’ operation must be dealt with quickly.

IPS support experts understand industry and plant operations. Their expertise complements that of your in-house staff. IPS’ services are accessible every hour, every day of the year to provide the assistance you need to reduce risk, save time and ensure successful product and application performance. Our worldwide network of support centers, individual facilities and locally based staff collaborate to provide the highest available level of skilled support, providing: 

• Extensive technical system and application expertise
• Remote monitoring and diagnostic support has been in use since 1990; IPS is a proven leader in the industry
• Website support for current technical information and documentation, plus downloadable software patches
• Software maintenance updates, revision releases and version upgrades are made available as appropriate to the product line
• On-site services as appropriate to the product line

System Support

During system operation, questions and issues may arise that must be attended to as quickly as possible. Dedicated IPS support facilities collaborate with local service experts across all geographies. Your reported situation will be addressed by highly knowledgeable resources in specific disciplines – network, control, servers, instrumentation, and software. Stringently defined escalation and quality control procedures help ensure each case achieves successful resolution.

System Health Checks

Remote Services facilitate proactive and reactive support to help maximize the operational efficiency of your IPS automation or safety system. Provided as a Service Agreement deliverable, it provides continuous system monitoring analysis of configuration and product performance trends.  In addition, Remote Services offers a periodic system health check that provides the following benefits:

• Review historical events and trending of Distribution Control System operation
• Periodic review of Safety System System Maintenance File Evaluation files to identify areas requiring correction
• IPS offers comprehensive service agreements to fulfill your specific support requirements. We deliver effective support services to help maintain the efficient use of Invensys Process Systems products and applications throughout their lifecycle

Software and Application Support

Ensure your IPS applications are up-to-date with the latest software releases. Keeping your software current ensures that all available features, enhancements and software corrections are installed, allowing optimal application and system performance.

Version and License upgrades may be offered as a component of the IPS Service Agreement appropriate to product line. Intra-level maintenance and revision software releases – as appropriate to product line – are a deliverable of all Service Agreements that cover applications and systems.

In accordance with the particular product offering, software may be downloadable from the website, or available on tangible media. Installation support is available per the terms of the Service agreement.

Remote Monitoring & Diagnostics

Remote Services facilitate proactive and reactive support to help maximize the operational efficiency of your IPS automation system. Provided as a Service Agreement deliverable, it provides continuous system monitoring analysis of configuration and diagnostic trends. Remote Services capabilities include:

• Continuous monitoring of system communications, control and application loading helps ensure the system is functioning properly. Anomalies and degradation can be identified at early-stage checkpoints before reaching a production-impacting level. When identified, engineers initiate activity leading to correction.
• Diagnosis of a client-reported issue is expedited by remote system logon for examination by technical assistance experts, and correction when appropriate.

Remote monitoring and diagnostics help users maximize system availability and improve return on assets. Overall time involved in detecting issues, examining data, determining root cause and solution implementation is much shorter than in situations where IPS' Remote Services tools are not available.