IPS' Lifecycle Management encompasses all aspects of Support Services and is available for every IPS product from installation through years of operation to cost-effective upgrade solutions. We offer extensive training, technical assistance, material support, advanced remote services and field engineering services.

The IPS Lifecycle Discipline provides consistent and predictable guidelines for product support, compatibility, availability and repair.  Clear and predictable product support timelines assist clients with managing end of life issues related to their installed IPS system equipment. This proactive approach provides a comprehensive view of product lifecycle phases, phase transition timing, and support during each phase, which enables clients to pre-plan product upgrades years in advance.

On-site care is provided by a global team of highly trained Field Engineers who provide product installation and startup support, corrective and preventive support, upgrade planning and implementation assistance, plus engineering services to help you optimize use of IPS equipment at your facility.

Technical Services are available 24/7 to quickly answer your questions, help you accurately diagnose and resolve issues and engage additional IPS technical resources as appropriate. This is coupled with an extensive online knowledge base that provides a wealth of technical product- and service-related information, documentation and software downloads to IPS clients.  We can also remotely connect our experts to many of our systems and provide on-line diagnostic assistance and performance monitoring.

Material Coverage Services are available to support your warranty and post-warranty parts repair, refurbishment and replacement requirements. Guaranteed factory-authorized Repair Service expedites servicing of returned units at designated support facilities. The Module Exchange Program provides rapid shipment of critical parts allowing you to reduce reliance on your own spare parts inventory.